Privacy Policy
Last updated: 2026-06-06
1. Introduction
MandarinClips (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (mandarinclips.com). By using the Service, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account Data: Email address and display name when you sign in with Google.
- Payment Data: Subscription billing details processed through Patreon. We do not store full card numbers.
- Communications: Messages you send to our support team.
2.2 Information Collected Automatically
- Usage Data: Pages visited, clips watched, search queries, and feature interactions.
- Device Data: Browser type, operating system, device type, screen resolution, and language preferences.
- Log Data: IP address, access timestamps, referring URLs, and HTTP status codes.
- Cookies & Similar Technologies: See Section 6 for details.
3. How We Use Your Information
- To provide, maintain, and improve the Service.
- To process payments and manage subscriptions.
- To personalize content and learning recommendations.
- To communicate with you about your account, updates, and promotional offers.
- To detect and prevent fraud, abuse, and security incidents.
- To comply with legal obligations and enforce our Terms.
4. How We Share Your Information
We do not sell your personal data. We may share information in the following circumstances:
- Service Providers: Cloud infrastructure (Cloudflare), payment services (Patreon), and analytics services.
- Legal Compliance: If required by law, subpoena, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: For any other purpose disclosed at the time of collection.
5. Data Retention & Security
We retain personal data only as long as necessary for the purposes described in this policy or as required by law. We implement industry-standard security measures including encryption in transit (TLS/HTTPS), encryption at rest, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
6. Cookies Policy
We use cookies and similar technologies to:
- Essential Cookies: Required for basic site functionality, authentication, and security.
- Functional Cookies: Remember your language preferences and subtitle selections.
- Analytics Cookies: Understand how users interact with the Service to improve it.
You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your personal data (“right to be forgotten”).
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: Withdraw previously given consent at any time.
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
8. Children’s Privacy
Our Service is not directed to individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed on servers located outside your country of residence. We use Cloudflare’s global network, which may process data in various jurisdictions. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. The “Last Updated” date at the top of this page indicates when the policy was last revised.
11. Contact
For privacy-related inquiries or to exercise your data rights, contact our Data Protection Officer at [email protected].