本来不该让您 等这么久的时间
“We shouldn't have kept you waiting for so long.”
THE DIALOGUE REEL
应该快了
“She should be here soon.”
本来 不该 让您 等这么久 的时间
“We shouldn't have kept you waiting for so long.”
可实在出事的那家人 是老太太的娘家人
“But the family that had the incident is the Old Madam's maternal family,”
“I know keeping you waiting is unacceptable, but please forgive us because a major family crisis occurred.”
Using the honorific '您' and explicitly stating that an infraction against etiquette should not have happened is essential in Chinese culture to preserve the listener's dignity (face).
LEARNING CHUNKS & PARTICLES
originally should not have; by right ought not to
A polite formula acknowledging standard etiquette before introducing an unavoidable exception.
wait for this long
Commonly used in polite apologies to recognize the inconvenience caused to a guest or customer.