这是我们的疏忽
“This is our oversight.”
THE DIALOGUE REEL
非常抱歉
“I sincerely apologize.”
这是我们的疏忽
“This is our oversight.”
是服务人员清洁不慎导致的
“It was caused by our staff's careless cleaning.”
Direct spoken expression in this communicative setting.
Using self-effacing terms like 'our oversight' promptly diffuses customer anger and restores face in Chinese commercial hospitality.
LEARNING CHUNKS & PARTICLES
oversight / negligence
A formal term used in customer service or official workplace settings when admitting a mistake.
VOCABULARY & EXPRESSIONS
Parallel Spoken Cinema Scenes (语义近邻切片)
“it was indeed our oversight and work error.”
“We made a mistake.”
“How very careless of you.”
“I was so careless. Sorry to mess this up.”
“or causes quality issues”
“This way, we'll make mistakes.”
“But I happened to overlook one thing.”
“You are so careless in your work.”
“and is also the result of my negligence.”
“surely made major mistakes of their own”